{"id":37086,"date":"2023-06-16T13:35:23","date_gmt":"2023-06-16T17:35:23","guid":{"rendered":"https:\/\/www.cooptel.ca\/?page_id=37086"},"modified":"2025-05-29T14:01:33","modified_gmt":"2025-05-29T18:01:33","slug":"accessibility-act-2","status":"publish","type":"page","link":"https:\/\/www.cooptel.ca\/en\/accessibility-act-2\/","title":{"rendered":"Accessibility Act"},"content":{"rendered":"\n<div class=\"wp-block-buttons is-content-justification-right is-nowrap is-layout-flex wp-container-core-buttons-is-layout-1 wp-block-buttons-is-layout-flex\">\n\t<div class=\"wp-block-button has-custom-width wp-block-button__width-25 has-custom-font-size jade is-style-outline\" style=\"font-size:16px\">\n\t\t<a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" style=\"border-radius:10px;background-color:#2cac6e\" href=\"https:\/\/www.cooptel.ca\/wp-content\/uploads\/2024\/06\/PlanAccessibilite_VA-1.pdf\">View our Accessibility Plan<\/a><br>\n\t\t<a class=\"wp-block-button__link has-white-color has-text-color has-background wp-element-button\" style=\"border-radius:10px;background-color:#2cac6e\" href=\"https:\/\/www.cooptel.ca\/wp-content\/uploads\/2025\/05\/Rapport-annuel-2025-1.pdf\">Annual Rapport 2025<\/a>\n\t<\/div>\n<\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-feedback-process\"><strong>FEEDBACK PROCESS<\/strong><\/h2>\n\n\n\n<div style=\"height:22px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Cooptel invites you to provide feedback on any accessibility barriers you may have encountered while dealing with Cooptel or on how Cooptel is implementing its accessibility plan.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/laws-lois.justice.gc.ca\/PDF\/A-0.6.pdf\">Accessible Canada Act (ACC)<\/a> defines a barrier as follows:<\/p>\n\n\n\n<p>\u00ab\u2009\u2009Anything \u2013 including one that is physical or architectural in nature, that relates to information, communications, behavior or technology, or that is the result of a policy or practice \u2013 that impairs the full and equal participation in society of people with disabilities including physical, intellectual, cognitive, mental or sensory, learning or communication disabilities or functional limitations. \u00bb<\/p>\n\n\n\n<p><strong>The person responsible for receiving observations<\/strong> at Cooptel is <strong>Ms. M\u00e9lanie Fortier<\/strong>, Director of Human Resources.<\/p>\n\n\n\n<p>Observations can be general or specific, but providing more details, such as the date, title of the web page, application or activity concerned, may allow us to better understand your concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-you-can-submit-your-comments-by\"><strong>You can submit your comments by:<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-post-office\"><strong><u>The post office<\/u><\/strong><\/h4>\n\n\n\n<div style=\"margin-bottom: 6px;\">M\u00e9lanie Fortier<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">Human Resources Director<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">5521, chemin de l\u2019A\u00e9roport<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">Valcourt (Qu\u00e9bec)<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">J0E 2L0<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-phone\"><strong><u>Phone<\/u><\/strong><\/h4>\n\n\n\n<div style=\"margin-bottom: 6px;\">450-532-5656 ou 1-888-532-2667<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">extension 1028<\/div>\n\n\n\n<div style=\"margin-bottom: 15px;\">Monday to Friday 8 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. (Eastern Time)<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-e-mail\"><strong><u>E-mail<\/u><\/strong><\/h4>\n\n\n\n<p><a href=\"mailto:accessibilite@cooptel.coop\">accessibilite@cooptel.coop<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 has-custom-font-size has-normal-font-size\"><a class=\"btn-rond jade\" href=\"https:\/\/www.cooptel.ca\/en\/accessibility-feedback-form\/\" style=\"background-color:#2cac6e\">Online form<\/a><\/div>\n\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-anonymous-comments\"><strong>Anonymous comments<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"tw-target-text\">If you provide us with your observations, you can provide your personal information and contact details, but you are not obliged to do so.<\/p>\n\n\n\n<p>If you wish to submit your observations anonymously, the online form is the best way to do so. This way, we won&#8217;t see your contact information, such as a phone number or email address.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-acknowledgment-of-receipt-of-comments-received\"><strong>Acknowledgment of receipt of comments received<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>An automatic acknowledgment of receipt will be sent for comments received by email and through our online form. Observations provided by telephone involve direct interaction with the person in charge of receiving observations at Cooptel and, therefore, the employee will acknowledge receipt of the observation. For comments received by mail, if contact details are provided, an acknowledgment of receipt will be sent to the address provided.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-will-the-observations-be-used\"><strong>How will the observations be used?<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Your observations will help Cooptel to continuously improve its accessibility efforts. Some observations may not require a direct response or immediate follow-up, while others may highlight issues that need to be addressed immediately.<\/p>\n\n\n\n<p>However, all feedback received will help Cooptel develop its future accessibility plans and let us know how we are progressing towards our accessibility goals. Comments received will be taken into consideration when drafting our accessibility progress reports, published in the years between accessibility plans.<\/p>\n\n\n\n<p>Cooptel invites you to provide feedback on any accessibility barriers you may have encountered while dealing with Cooptel or on how Cooptel is implementing its accessibility plan.<\/p>\n\n\n\n<p>The <a href=\"https:\/\/laws-lois.justice.gc.ca\/PDF\/A-0.6.pdf\">Accessible Canada Act (ACC)<\/a> defines a barrier as follows:<\/p>\n\n\n\n<p>\u00ab\u2009\u2009Anything \u2013 including one that is physical or architectural in nature, that relates to information, communications, behavior or technology, or that is the result of a policy or practice \u2013 that impairs the full and equal participation in society of people with disabilities including physical, intellectual, cognitive, mental or sensory, learning or communication disabilities or functional limitations. \u00bb<\/p>\n\n\n\n<p><strong>The person responsible for receiving observations<\/strong> at Cooptel is <strong>Ms. M\u00e9lanie Fortier<\/strong>, Director of Human Resources.<\/p>\n\n\n\n<p>Observations can be general or specific, but providing more details, such as the date, title of the web page, application or activity concerned, may allow us to better understand your concerns.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-you-can-submit-your-comments-by-0\"><strong>You can submit your comments by:<\/strong><\/h2>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-the-post-office-0\"><strong><u>The post office<\/u><\/strong><\/h4>\n\n\n\n<div style=\"margin-bottom: 6px;\">M\u00e9lanie Fortier<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">Human Resources Director<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">5521, chemin de l\u2019A\u00e9roport<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">Valcourt (Qu\u00e9bec)<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">J0E 2L0<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-phone-0\"><strong><u>Phone<\/u><\/strong><\/h4>\n\n\n\n<div style=\"margin-bottom: 6px;\">450-532-5656 ou 1-888-532-2667<\/div>\n\n\n\n<div style=\"margin-bottom: 6px;\">extension 1028<\/div>\n\n\n\n<div style=\"margin-bottom: 15px;\">Monday to Friday 8 a.m. to 12 p.m. and 1 p.m. to 4:30 p.m. (Eastern Time)<\/div>\n\n\n\n<h4 class=\"wp-block-heading\" id=\"h-e-mail-0\"><strong><u>E-mail<\/u><\/strong><\/h4>\n\n\n\n<p><a href=\"mailto:accessibilite@cooptel.coop\">accessibilite@cooptel.coop<\/a>&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;<\/p>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<div class=\"wp-block-buttons is-layout-flex wp-block-buttons-is-layout-flex\">\n\n<div class=\"wp-block-button has-custom-width wp-block-button__width-25 has-custom-font-size has-normal-font-size\"><a class=\"btn-rond jade\" href=\"https:\/\/www.cooptel.ca\/en\/accessibility-feedback-form\/\" style=\"background-color:#2cac6e\">Online form<\/a><\/div>\n\n<\/div>\n\n\n\n<div style=\"height:35px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-anonymous-comments-0\"><strong>Anonymous comments<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p id=\"tw-target-text\">If you provide us with your observations, you can provide your personal information and contact details, but you are not obliged to do so.<\/p>\n\n\n\n<p>If you wish to submit your observations anonymously, the online form is the best way to do so. This way, we won&#8217;t see your contact information, such as a phone number or email address.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-acknowledgment-of-receipt-of-comments-received-0\"><strong>Acknowledgment of receipt of comments received<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>An automatic acknowledgment of receipt will be sent for comments received by email and through our online form. Observations provided by telephone involve direct interaction with the person in charge of receiving observations at Cooptel and, therefore, the employee will acknowledge receipt of the observation. For comments received by mail, if contact details are provided, an acknowledgment of receipt will be sent to the address provided.<\/p>\n\n\n\n<div style=\"height:20px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<h2 class=\"wp-block-heading\" id=\"h-how-will-the-observations-be-used-0\"><strong>How will the observations be used?<\/strong><\/h2>\n\n\n\n<div style=\"height:15px\" aria-hidden=\"true\" class=\"wp-block-spacer\"><\/div>\n\n\n\n<p>Your observations will help Cooptel to continuously improve its accessibility efforts. Some observations may not require a direct response or immediate follow-up, while others may highlight issues that need to be addressed immediately.<\/p>\n\n\n\n<p>However, all feedback received will help Cooptel develop its future accessibility plans and let us know how we are progressing towards our accessibility goals. Comments received will be taken into consideration when drafting our accessibility progress reports, published in the years between accessibility plans.<\/p>\n","protected":false},"excerpt":{"rendered":"<p>View our Accessibility Plan Annual Rapport 2025 FEEDBACK PROCESS Cooptel invites you to provide feedback on any accessibility barriers you [&hellip;]<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":17,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-37086","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v24.6 (Yoast SEO v24.6) - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Accessibility Act - Cooptel<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.cooptel.ca\/en\/accessibility-act-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Accessibility Act\" \/>\n<meta property=\"og:description\" content=\"View our Accessibility Plan Annual Rapport 2025 FEEDBACK PROCESS Cooptel invites you to provide feedback on any accessibility barriers you [&hellip;]\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.cooptel.ca\/en\/accessibility-act-2\/\" \/>\n<meta property=\"og:site_name\" content=\"Cooptel\" \/>\n<meta property=\"article:modified_time\" content=\"2025-05-29T18:01:33+00:00\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"4 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.cooptel.ca\/en\/accessibility-act-2\/\",\"url\":\"https:\/\/www.cooptel.ca\/en\/accessibility-act-2\/\",\"name\":\"Accessibility Act - 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