You are not alone! If something goes wrong, our technician team is available Monday through Friday from 8 AM to 9 PM and on weekends from 9 AM to 9 PM at 1 866 532-225.
Usually, the technicians take 4 hours including: wiring, installation of the decoders as well as the explanation of their functioning. If you have many decoders, this can take a full day.
From the guide on your decoder, tune one of the Pay Per View channels. Chose the movie that you wish to watch and click on the “OK” button. You will then have to enter your personal identification code (it has been given to you at the moment of the installation) and press on the “OK” button again.
At the scheduled time, the movie will start, that being, whether the channel is tuned or not. As the viewing is in real time, it will be impossible to turn back; you must plan the recording or use the “auto-tuning” function.
For more information, you can consult the usage guide and you will have the course of action.Generally speaking, CoopTel offers a credit limit of $100 per month. This limit can be modulated depending on your needs.
For starters, the technician only installs the television and you must link your home theatre en decoder equipment yourself. By calling upon technical services, the technician will be able to do the configuration and the linking.
For more information on this service, contact customer service.
Only the Cooptel decoders are compatible with the Cooptel television service and can be bought or rented directly at one of our business offices or point-of-service. If you chose to buy a used Cooptel decoder from a member, you must know that Cooptel will not guarantee its functioning and additional fees could be charged if a visit from a technician is required to activate the functioning.
For the subscribers using the ADSL technology, a new modem will be required because it’s a new technology. For the fibe subscribers, no changes will be required.
First of all, make sure you’ve click on the “STB” button on your controller. Then, select the “Menu” button and validate if the active tab is on “All” or “HD”. If this is not the case, press on “Menu” again until “All” appears.
Please also make sure your batteries are still functional. If the problem persists, please contact technical support to issue a proper diagnosis.
Yes, it is possible to purchase a decoder as a differed purchase.
Yes, you can find all answers on our page Cooptel on demand.
When you subscribe to more than one service with Cooptel, the installation is free of charge. The price is subject to change without notice according to the promotions in effect. There can however be fees for additional wiring or if you want to plug two televisions on the same decoder.
If you can not find an answer to your question by visiting our Frequently Asked Questions, we invite you to submit your question so that we can improve.