Television

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Frequently asked questions

How long will the installation of my new Cooptel television service take?

Usually, the technicians take 4 hours including: wiring, installation of the decoders as well as the explanation of their functioning. If you have many decoders, this can take a full day.

How do we proceed to rent a movie?

From the guide on your decoder, tune one of the indigo channels. Chose the movie that you wish to watch and click on the “OK” button. You will then have to enter your personal identification code (it has been given to you at the moment of the installation) and press on the “OK” button again.

At the scheduled time, the movie will start, that being, whether the channel is tuned or not. As the viewing is in real time, it will be impossible to turn back; you must plan the recording or use the “auto-tuning” function.

For more information, you can consult the usage guide and you will have the course of action.Generally speaking, CoopTel offers a credit limit of 80$ per month. This limit can be modulated depending on your needs.

Can I use my decoder on many televisions?

Yes, it is possible to plug two televisions on the same decoder. Note that the two televisions will broadcast the same channel. Furthermore, to tune a new channel you will have to use the controller in the room where the decoder is. In the case where you want to watch two different channels, you will need one decoder per television.

Charges may be applied if more than one decoder is installed.

Can the technician connect my home theatre during the installation of the Cooptel television service?

For starters, the technician only installs the television and you must link your home theatre en decoder equipment yourself. By calling upon technical services, the technician will be able to do the configuration and the linking.

For more information on this service, contact customer service.

Is it possible to purchase a Cooptel decoder elsewhere than at the branches?

Only the Cooptel decoders are compatible with the Cooptel television service and can be bought or rented directly at one of our business offices or point-of-service. If you chose to buy a used Cooptel decoder from a member, you must know that Cooptel will not guarantee its functioning and additional fees could be charged if a visit from a technician is required to activate the functioning.

Do I have to obtain a new modem when I subscribe to the Cooptel television service?

For the subscribers using the ADSL technology, a new modem will be required because it’s a new technology. For the fibe subscribers, no changes will be required.

What can I do if I’m experiencing difficulties in changing channels with my controller?

First of all, make sure you’ve click on the “STB” button on your controller. Then, select the “Menu” button and validate if the active tab is on “All” or “HD”. If this is not the case, press on “Menu” again until “All” appears.

Please also make sure your batteries are still functional. If the problem persists, please contact technical support to issue a proper diagnosis.

When you purchase a decoder, can the payments be spread over several months?

Yes, it is possible to purchase a decoder as a differed purchase.

Do you offer the on-demand channels?

Yes, you can find all answers on our page Cooptel on demand.

Can we only subscribe to 1 or 2 channels?

If you’re already subscribed to the Cooptel television service, you can chose as many individual channels as you want amongst a choice of almost fifty channels.

What is the installation cost for the television service?

When you subscribe to more than one service with Cooptel, the installation is free of charge. The price is subject to change without notice according to the promotions in effect. There can however be fees for additional wiring or if you  want to plug two televisions on the same decoder.

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