Cookie policy

We use cookies and similar tools (e.g. pixel, tags or beacons) (together “cookies” or “cookie”) on our website to improve its performance and enhance your user experience. This Cookies Policy explains how we do that, and applies to all the websites (collectively the “Website”) related Cooptel Coop de Telecommunication (“Cooptel”, “we”, “us” or “our”).

1. What are cookies?

Cookies are small text files which a website may put on your computer or mobile device when you first visit a site or page. The cookie will help the website, or another website, to recognise your device the next time you visit.  We use the term “cookies” in this Cookies Policy to refer to all files that collect information in this way. There are many functions cookies serve. For example, they can help us to remember your preferences, analyse how well the Website is performing, or even allow us to recommend content we believe will be most relevant to you. Most cookies will not collect information that identifies you, but will instead collect more general information such as how users arrive at and use the Website.

Cookies do not cause any damage to the terminal, but make it easier, for example, to find preferences, pre-fill certain fields and adapt the content of the services on the site visited. Such data allows the improvement of ergonomics and services according to your interests.

2. What sort of cookies does the website use?

Information collected through cookies help us to analyze the use of the Website and to enables us to offer users a better experience when visiting the Website. We will only keep cookies for as long as necessary to achieve the relevant purposes set out in this Cookies Policy, notably for marketing and statistical purposes.

Generally-speaking, we use first and third-party(ies) session and persistent cookies. The cookies set by us are called “first-party cookies” and the cookies set by our third-party partners and service providers are called “third-party(ies) cookies.”

Session cookies are temporary cookies that remain on your device until you close your web browser. Many session cookies are essential to make our Website work correctly, as they typically enable you to move around our Website and use our features.

Persistent cookies remain on your device after you close your browser or until you manually delete it (for the former, how long the cookie remains on your device will depend on the duration or “lifetime” of the specific cookie and your browser settings). Persistent cookies help us recognize you as an existing user of our Website, so it’s easier and convenient to return to our Website or interact with our Services without signing in again. In addition, persistent cookies also help us recognize you when you view a resource belonging to our Website from another website or app (such as an advertisement) and help us record information about your web browsing habits during the lifetime of the persistent cookie.

For the website and Secure Portal

Strictly Necessary Cookies

These cookies are necessary for the website to function and cannot be switched off in our systems. They are usually only set in response to actions made by you which amount to a request for services, such as setting your privacy preferences, logging in or filling in forms. You can set your browser to block or alert you about these cookies, but some parts of the site will not then work. These cookies do not store any personally identifiable information. Functional Cookies

These cookies enable the website to provide enhanced functionality and personalisation. They may be set by us or by third party providers whose services we have added to our pages. If you do not allow these cookies then some or all of these services may not function properly.

Cookies Purpose
cookieyes-consentSave your settings for cookies choices.
cooptel_matawinie_popupSave your settings according to location of your services.
Live Helper Chat – lhc_perStore information needed to provide live support on the Site via Live Helper Chat
XSRF-TOKENA temporary token obtained on the website that enables the user to submit a contact form and prevents cross-site scripting which is a security vulnerability.
moncooptel_sessionSession token used when you are authenticated.
reCAPTCHAProtec tour site by detecting malicious program intrusion.

Analytics cookies

Analytics cookies or performance cookies are used to track website visitors and their user behaviour. This data is then used to improve the way the website works and in turn, used to improve user experience

Cookies Purpose
Cookies Google AnalyticsAnalyzes and understands how you browse our site to improve our online services.
Cookies Google Tag ManagerManages tracking codes and audience measurement tags on our site.
Cookies FacebookAllows you to share content on our Facebook page. Measures the performance of our online ads.

Performance Cookies

These cookies allow us to count visits and traffic sources so we can measure and improve the performance of our site. They help us to know which pages are the most and least popular and see how visitors move around the site. All information these cookies collect is aggregated and therefore anonymous. If you do not allow these cookies we will not know when you have visited our site, and will not be able to monitor its performance.

Cookies Purpose
Google Analytics : _gatThis cookie is used for Google Analytics to throttle request rate.

Targeting Cookies

These cookies may be set through our site by our advertising partners. They may be used by those companies to build a profile of your interests and show you relevant adverts on other sites. They do not store directly personal information, but are based on uniquely identifying your browser and internet device. If you do not allow these cookies, you will experience less targeted advertising.

Cookies Purpose
Cookies GoogleOffers you personalized ads based on your browsing behaviour and measures the performance of our online ads.
Cookies Google DoubleclickOffers you personalized ads based on your browsing behaviour and measures the performance of our online ads.
Cookies Google Tag Manager Conversion linkerStores information on advertising clicks and inserts it into a cookie.
Always informed

Amazing promotions, breaking news and great offers right in your inbox!