CooptelTV





Highlights

Our new solution will provide you with an enhanced experience, including:




Frequently Asked Questions

How do I log in to my CooptelTV service?

To connect a device to your CooptelTV service, you’ll need a username and password when you first log in to a device. If you have a CooptelTV set-top box, this information can be found under the Settings > Devices > Add a New Device menu. If you’ve lost this information, you can contact our technical support team to have new credentials issued.

What if I want to replay a show?

The Replay feature lets you watch TV channel content up to 24 hours after it airs, without having to record it. Due to contractual restrictions, this feature is not available for the following channels:

AMI-Audio, AMI Télé, AMI TV, Audio Canal M, Boomerang Network, Canal D, Canal Vie, Cartoon Network East, CMT, Crime and Investigation, CinéPop, CTV-Life, CTV News Channel, CTV Speed, CTV Wild, DejaView, Disney Channel, Exxxtasy, Flavour Network, France 24, Frissons, Investigation, Meteomedia, MovieTime, NFL Network, Noovo, OXYGEN TRUE CRIME, Planète, Playboy, Playmen, TFO, Treehouse, TSN-2 4 et 5, Showcase, Sportsman, Sportsnet 360, Sportsnet East, Sportsnet One, USA, W Network East, Weather Network, Z TV

What is the recording capacity?

With CooptelTV, you can now access your recordings from any compatible device (see Supported Devices). You can choose a recording capacity ranging from 100 to 500 hours, depending on your plan. These recordings are stored for up to 12 months.

Can I transfer my recordings from my old set-top box to CooptelTV?

When switching to CooptelTV, your recordings and schedules will be lost. It is therefore important to reschedule your shows as soon as the service is set up. A variety of content is also available on demand via the “Series” menu.

Which devices are supported by the new solution?

CooptelTV is available on the following platforms:

  • CooptelTV Set-Top Box
  • Smart TVs and Android TV devices
  • Smart TVs and Google TV devices
  • iOS for iPhone and iPad
  • Android phone
More platforms are coming soon.

How do I use the new Google Cast feature?

The Google Cast feature allows you to stream authorized content from a compatible device to a Google Cast-enabled device. To work properly:

  • Both devices must be connected to the same Wi-Fi network.
  • Your smart device must support Google Cast.
  • The selected content must be compatible with Google Cast.