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Frequently asked questions

How can I pay my invoice?

Several payment methods are available to you such as:

  • preauthorized payments (from your bank account or by credit card);
  • payment in person at a banking institution service counter or ATM;
  • by cheque;
  • online banking payment service
In what way can I pay my CoopTel bill automatically every month?

You can chose to pay by credit card or by direct debit from your bank account.

Once subscribed to pre-authorized payments, the payments will be withdrawn from your bank account or on your credit card on the last business day of the month. You will continue to receive your bill for informational purposes.

Why is my first bill higher than expected?

CoopTel bills on the 1st of each month. Being that at the moment of the installation the bill for the current month was already sent, we bill you retroactively at a pro-rata basis from your installation date on the following months invoice.

On what date are the pre-authorized payments withdrawn from my bank account or on my credit card?

The pre-authorized payments are withdrawn on the due date of your CoopTel invoice, that being the last business day of each month.

Can I receive my invoice electronically?

Yes, CoopTel gives you the possibility to make an ecological choice, allowing you to access your invoices via Internet.

Subscribe to “MonCooptel” in order to access your invoicing in “PDF” format every month.

“MonCooptel” is a secured personal account, accessible via our website, allowing you to consult your invoices from the 18 previous months. “MonCooptel” is simple, secure and ecological.

Every month, you will receive an email informing you that your new monthly invoice from Cooptel is available. The Cooptel electronic invoice is identical to the one you would receive in the mail (it is a PDF format file to open with the software Acrobat Reader

Following decision CRTC 2022-28, do I have to receive my bill electronically?

Reducing our environmental footprint is a constant preoccupation and following the Telecom and Broadcasting Decision CRTC 2022-28 concerning paper bills that was published on February 10 of this year, we would like to encourage you to subscribe to electronic billing.

Although the decision implies that we are no longer required to send a paper bill to all our members, with the exception of the following groups:

  • members who self-identify as people with disabilities;
  • members who do not subscribe to the Internet;
  • seniors (65+),

we wish to inform you that subscribing to electronic billing remains on a voluntary basis, but provides several significant advantages:

  • View your invoices from the last 18 months
  • Sign up for data overage notifications
  • View your package and options
  • Verify your Internet use
  • Increase your Internet quota

To sign up, go to your Mon Cooptel account and fill out the required fields:

If you don’t have a Mon Cooptel account yet, go to the following address, making sure you have your last invoice:


If you run into any difficulty creating your account or logging into your account, please contact technical support at 1-866-532-2252.


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